SMAR Provides Distinctive Quality Assistance
Thursday, January 24, 2008
SMAR clients can now clarify their troubleshooting and application questions quickly and safely, by utilizing the Tech Support option tab on the website at www.SMAR.com/liveperson.asp. With this easy access tool, users may choose to submit technical questions (techsupport@SMAR.com.br), review the on-line FAQ section or complete a data information form. The idea has been developed to provide fast and reliable solutions for all clients.
The response to inquiries is provided via chat, e-mail or telephone (+55 16 3946 3611) within a 24 maximum turnaround time. The inquiry is reviewed and directed to the appropriate technical team for reply. The diversity of the submitted inquiries is supported by the applications engineering department, factory and manufacturing personnel, product development team, etc. The assistance program operates from 8 a.m. to 6 p.m., Brazil time, in Portuguese, Spanish and English.
Through constant evolution and the use of new channels to improve the quality of its service, SMAR technical support has registered more than 7,000 calls to date. Total client satisfaction is measured by a qualified opinion survey, according to Tiago Piccin, the Tech Support International Coordinator.