SMAR Technical Support

SMAR clients can now clarify their troubleshooting and application questions quickly and safely. With this easy access tool, users may choose to submit technical questions, review the on-line FAQ section or complete a data information form. The idea has been developed to provide fast and reliable solutions for all clients.

The response to inquiries is provided via chat, e-mail or telephone +55 (16) 3513-1722 within a 24 maximum turnaround time. The inquiry is reviewed and directed to the appropriate technical team for reply. The diversity of the submitted inquiries is supported by the applications engineering department, factory and manufacturing personnel, product development team, etc. The assistance program operates from 8 a.m. to 6 p.m., Brazil time, in Portuguese and English.