Technical Assistance

Nova Smar S/A makes more than 30 professionals available to its customers, including engineers and technicians, offering technical support through the Installations and Technical Assistance Department.

As an integral part of SMAR's Assured Quality Division, which guarantees us an excellent interface for the continuous improvement of our products, our department is able to provide the following services:

  • Electrical installations and instrumentation projects;
  • Execution or supervision of instrumentation and electrical installations;
  • Certifications of analog or digital instrumentation installations;
  • Pre-commissioning and commissioning of systems;
  • Monitoring and support in plant departures;
  • Project operation assistance;
  • Support during plant shutdown periods for corrective, preventive and predictive maintenance;
  • Emergency support and instrument repairs;

All encompassing the following services:

In Brazil, SMAR has the largest customer service team. Any and all service requests can be made through the telephones:

+55 (16) 3946-3594 and +55 (16) 3946-3599 (Business hours)

Our Department also provides overseas support. We have at our disposal:

  • Technical team, directly from Brazil;
  • The presence of our branches and representatives distributed in more than 80 countries;
  • Emergency dispatch of instruments for support.

In addition to the Application Engineering team and Technical Assistance, we also have a team specialized in several industrial segments, such as Sugar and Ethanol, Steel & Mining, Oil & Gas, Chemical & Petrochemical, Food & Beverages, Glassware between others. Contact us by phone +55 (16) 3946-3594 or by email assistencia.tecnica@smar.com.br

Customer Service

Administrative Period: +55 16 3946-3509

24-hour on-call service: +55 16 3946-3599

Our services

Technical Assistance

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Installations and Assemblies

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Commissioning

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Trainings

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Mesh Test

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Start UP

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Assisted Operation

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Metrology

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Reviews

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